Meet Our Service Coordinators

Service Coordinators

Tamara Day
Radiology ACA and Emergency Coordinator

Tamara Day

Tamara Day, from Brockport NY, started at VSES in 2014.  She is the Radiology ACA and Emergency Coordinator.  Tamara has always had a passion for animals and after earning her Bachelors of Science, began working at an animal hospital.  She has been working in the animal-related field for the last 6 years.

At home, she has two cats: Morgana and Arien.  She also has: Tulip the Shihtzu, Toby the Springer Spaniel, and Rory the Yorkie, with whom she enjoys walking along the canal with or going on hikes.

Ally Gridley
Neurology Coordinator

Ally Gridley

Neurology Coordinator Ally Gridley enjoys helping sick animals and being there for the owners while their family member is undergoing treatment. A member of our staff since 2004, Ally feels very fortunate to work with highly skilled veterinarians who strive for excellence in quality patient care.

Ally is "Mom" to three Staffordshire Terriers, Ava-Blue, Lucy Lou, and Aerosmith; and four cats, Charlie, Ogee, Hazlitt, and Keuka. In her spare time, she enjoys hiking, road trips, antiquing, home renovations and spending time with her family.

Heather O'Neil
Internal Medicine Coordinator

Heather O'Neil

Heather grew up in Lima, NY. She has been working with animals since 2002. She has been an Internal Medicine Coordinator at VSES since June 2006. Heather enjoys working with animals because "it allows for a sense of accomplishment that we can help in some way to make them better."

In her free time, Heather enjoys spending time with her family, friends and animals. She also enjoys reading, wine tasting and antiquing. Heather's animals include an American Staffordshire terrier named Pickles, a pit bull mix named Daphne, a Staffordshire bull terrier mix named Buster, one cat named Crash, and three bearded dragons.

Martinique Bonter
Emergency Coordinator

Martinique Bonter

Emergency Coordinator Martinique Bonter has always loved animals and has worked in the animal care field for nine years. She joined the VSES staff in 2001 and is the emergency coordinator. Martinique has an Associate in Science degree from Monroe Community College. Martinique believes her employment at VSES has given her the ability to see and apply a higher standard of care for animals. She also loves the one-on-one relationship she has with her allergy clients.

When she is not caring for animals at the hospital you can find Martinique camping, watching movies, gardening or swimming. She loves spending quality time with her friends, family and her pets, comprised of Mork, her twelve-year-old cat, and her tank of fish.

Nikki Trapani
Surgery Coordinator

Nikki Trapani

Nikki is a native of Greece, NY and has been working at VSES for over five years. As a surgery coordinator, Nikki loves being a part of the surgery department and working with such a talented group of people.

In her free time, Nikki enjoys spending time with family and friends, reading, biking on the trails around Rochester, enjoying the outdoors, and hanging out with her Pekapoo, Bud.

Tiffany Phillips
Emergency Coordinator

Tiffany Phillips

Originally from Pensacola, FL, Tiffany ditched the sun and moved to Fairport, NY. She has been with VSES full time since 2016. This is her first job working in the animal related field. So far, her favorite part is making a difference in the lives of pets and their families. She enjoys the fast paced environment of working in an emergency setting and embraces the daily challenges.

Tiffany has a few pets of her own. She has three cats, Feargus (Male Bombay), Ayra (Female Tabby) and Espeon (Female Russian Blue). She also has a dog named Brandy (Dachshund/Chihuahua mix). In her free time she enjoys traveling, hanging with her fur babies, going to concerts and spending time with her loved ones.

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